Account & Data Deletion
Manage your personal account and data deletion requests
Request Account Deletion
In compliance with Google Play, Apple App Store, and Indian Data Privacy regulations, MartLiv provides a transparent way to permanently delete your account and associated personal data.
Self-Service Online Deletion
Log in with your registered mobile number to submit an instant deletion request
Have a registered MartLiv account?
Sign in to verify your identity and submit a 1-click request.
Or Request via Support Team
If you cannot access the mobile application or web portal, you may email our support team from your registered email address or contact our grievance desk:
How to Delete via MartLiv Mobile App
Direct self-service steps inside iOS and Android apps
Open Profile Tab
Open the MartLiv app on your phone and tap on the Account icon in the navigation bar.
Select Delete Account
Scroll down to the Account section and tap on Delete Account.
Confirm Request
Review the data policy notice and tap Request Deletion to finalize.
What Data is Deleted vs. Retained
- Personal details (Full name, phone number, email)
- All saved delivery addresses and GPS coordinates
- Saved shopping cart and Wishlist items
- Active authentication sessions and auth tokens
- Device identifiers and Push Notification (FCM) tokens
- Recent search queries and location history
In compliance with applicable Indian financial and taxation laws (Goods and Services Tax Act and Income Tax Act, 1961):
- Completed order transactions and invoice history are retained for statutory tax & audit compliance (minimum 8 years).
- Records of payment transaction IDs processed by PhonePe for dispute resolution.
Timeline: Deletion requests are processed within 2 business days (48 hours) from the date of submission.